At Mag Automation, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 30 days  (Mon-Fri) of receipt for a full refund. Below you will find all the necessary information regarding our return process.

Conditions for Returns

  1. We  accept returns for defective and non-defective products. The product condition should be unused and new.
  2. Return method: by mail
  3. Customers do not have to pay for defective products or wrong products sent by us.
  4. Customers have to pay the actual cost of return shipping when the customers purchased wrong products, it does not fit or they no longer want the item.                                                         
  5. Return Period: Items must be returned within 30 days  (Mon-Fri) from the date you received your order.
  6. Condition: The user has the right to return any item in one of the following cases:
    The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller. 
  7. Products not eligible for return: A product that matches the specifications stated on the website and has no manufacturing defect. A product that has been used by the buyer in a way that leads to changing its specifications or damaging it partially or completely. In addition, any product from which the serial number has been removed.
  8. Packaging: Items should be returned in their original packaging to avoid damage during transit.

Non-Returnable Items

Certain items are not eligible for a return, including:

  • Gift cards
  • Sale items (unless they are defective or damaged)

How to Initiate a Return

  1. Request a Return: To start a return, please contact our customer service team at Mail: info@magautomation.com or call us at 333 508 2958 with your order number and the reason for your return.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
  3. Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.

Shipping Returns

You must return to Circonvallazione Clodia, 163/167 – 00195 Roma

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

We Do not charge Restocking fees.

Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Processing Your Return

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.

Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 10 business days  (Mon-Fri) for the refund. Please remember it can take some time for your bank or credit card company to process.

If more than 10 business days (Mon-Fri) have passed since we’ve approved your return, please contact us at info@magautomation.com or call us at 333 508 2958.

You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.

Termination without refund

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.

Changes to this Refund Policy

At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.

Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Business address: 

Circonvallazione Clodia, 163/167 – 00195 Roma, Italy

Business hours: 9 AM – 05 PM, (Mon – Fri),(GMT+01:00) Central European Standard Time (Rome)

Phone: 333 508 2958

Mail: info@magautomation.com

VAT : 17510531001

Thank you for choosing Mag Automation. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.